Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 10:01:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506241963 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506589693            01:48 PM, 05th Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:48 PM, 05th Oct                     hi                    I bought a 2 item yesterday but I saw know they cancel one of them why ?           01:49 PM, 05th Oct                   mayar                   The 159645807 - - Solid Shirt with Long Sleeves and Complete Placket  in your order ID 9506241963 went out of stock, so we've partially shipped your order and the amount of AED  40 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           01:51 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            01:52 PM, 05th Oct                     hi                    When you don't have the item why they are putting in a site           01:53 PM, 05th Oct                     hi                    And they take a money from my account           01:53 PM, 05th Oct                     hi                    This is not a first time they did this to me           01:53 PM, 05th Oct                     hi                    All the time they do same thing           01:53 PM, 05th Oct                     hi                    I need a same shirt           01:54 PM, 05th Oct                     hi                    And they keep the money 14 days           01:55 PM, 05th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           01:57 PM, 05th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:58 PM, 05th Oct                   mayar                   Is there anything else i can help you with?            01:58 PM, 05th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3187577