Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 09:13:04 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Thank you for your response. </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Oct 5, 2021, 12:10 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div>​Hi Ilyani,<br><br>
</div>
<div dir="ltr">
<div><strong>Thank
you for reaching out to us.</strong></div>
<div><br></div>
<div dir="ltr">We
are truly sorry to hear that your order ( 6354305808 ) has been returned back to our
warehouse by the courier and you were not notified to collect the
order in time. </div>
<div>We
can confirm that this is not something which happens usually and
please consider this as a rare anomaly as this might have happened
due to a technical issue. This is surely not the experience we want
our customers to have when they shop with us.</div>
<div>We
have now escalated this issue to our concerned team to make sure
something like this does not get repeated ever again. </div>
<div><br></div>
<div>Since
this order has already been returned and the refund has already been
processed from our end, we would request you to place the order
again using a suitable mode of payment. We'll make sure you get your
items this time.</div>
<div><br></div>
<div>We
completely understand your disappointment here and apologise for all
the inconvenience however request you to please allow us a chance to
rectify this.  </div>
<div>Thank
you for your continued patience and understanding.</div>
<div> </div>
<div>Your
friends,</div>
<div dir="ltr">The
Support Team </div>
</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162609