Subject: Ticket Assigned - Conversation with fatma
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 11:38:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatma fatma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatma Bot:  Hi Fatma ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506101182            03:23 PM, 04th Oct                   mayar                   Hi Fatma ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:23 PM, 04th Oct                     fatma                    Hello Mayar how are you doing           03:24 PM, 04th Oct                     fatma                    Mayar, i have ordered something and there is stains so i make a return request.           03:24 PM, 04th Oct                     fatma                    Now my question is can i go to the nearest store to return it  and refund my money immediately ?           03:25 PM, 04th Oct                   mayar                   Could you please share your order number so that I can assist you further?           03:25 PM, 04th Oct                     fatma                    Sure! Just a second           03:25 PM, 04th Oct                     fatma                    It's #9505927911           03:27 PM, 04th Oct                   mayar                   Thank you for providing us with this details            03:27 PM, 04th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           03:28 PM, 04th Oct                     fatma                    Take your time           03:28 PM, 04th Oct                   mayar                   The amount will bee returned to the same card you used while placing the order           03:30 PM, 04th Oct                   mayar                   Is there anything else i can help you with?            03:30 PM, 04th Oct                     fatma                    So there is no possibility to return the item to the nearest branch           03:31 PM, 04th Oct                   mayar                   You can return it in the nearest store and The amount will bee returned to the same card you used while placing the order whiten 7-14 days           03:32 PM, 04th Oct                   mayar                   Is there anything else i can help you with?            03:32 PM, 04th Oct                     fatma                    Ok i got it           03:33 PM, 04th Oct                     fatma                    I have more question please           03:33 PM, 04th Oct                   mayar                   Sure           03:34 PM, 04th Oct                     fatma                    If i ordered something and i selected to deliver it from the nearest store, it shows two stores so, i can go any where and find my item ?           03:34 PM, 04th Oct                   mayar                   no it takes 2-3 days to get it ready           03:36 PM, 04th Oct                     fatma                    Ok thank you           03:37 PM, 04th Oct                     fatma                    Have a good day           03:37 PM, 04th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:38 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3183625