Subject: Ticket Assigned - Conversation with busayo
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 10:33:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with busayo busayo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  busayo Bot:  Hi Busayo ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560395192            02:27 PM, 04th Oct                   mayar                   Hi Busayo ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:27 PM, 04th Oct                     busayo                    Hello Mayar           02:28 PM, 04th Oct                   mayar                   Could you please share your order number so that I can assist you further?           02:28 PM, 04th Oct                     busayo                    I got my deliveries today           02:28 PM, 04th Oct                     busayo                    I will like to exchange some items           02:28 PM, 04th Oct                     busayo                    6356749967           02:28 PM, 04th Oct                     busayo                    Hello           02:29 PM, 04th Oct                   mayar                   Could you please allow me 2 minutes to check your order details?           02:29 PM, 04th Oct                     busayo                    Okay           02:30 PM, 04th Oct                   mayar                   For sorry we do not have exchange policy the item can be returned only           02:30 PM, 04th Oct                     busayo                    Oh ok           02:30 PM, 04th Oct                     busayo                    I will like to return then, they are too big           02:31 PM, 04th Oct                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/sa/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:31 PM, 04th Oct                   mayar                   Is there anything else i can help you with?            02:31 PM, 04th Oct                     busayo                    Okay           02:32 PM, 04th Oct                     busayo                    No           02:32 PM, 04th Oct                     busayo                    Thanks           02:32 PM, 04th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:32 PM, 04th Oct                     busayo                    You too           02:32 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3183250