Subject: Ticket Assigned - Conversation with bouchra lakouacha
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 10:10:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bouchra lakouacha bouchra lakouacha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bouchra lakouacha Bot:  Hi Bouchra Lakouacha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9506047759 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507140774            02:01 PM, 04th Oct                   mayar                   Hi Bouchra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:01 PM, 04th Oct                     bouchra lakouacha                    Hi           02:02 PM, 04th Oct                     bouchra lakouacha                    Just receiving this message           02:02 PM, 04th Oct                     bouchra lakouacha                             02:03 PM, 04th Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971507140774)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:04 PM, 04th Oct                   mayar                   Is there anything else i can help you with?            02:05 PM, 04th Oct                     bouchra lakouacha                    Still waiting for orfer delivery           02:06 PM, 04th Oct                     bouchra lakouacha                    Ok . Inchallah you courtier team call me soon           02:07 PM, 04th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           02:08 PM, 04th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:08 PM, 04th Oct                   mayar                   Is there anything else i can help you with?            02:09 PM, 04th Oct                     bouchra lakouacha                    I didn't receive any call           02:09 PM, 04th Oct                     bouchra lakouacha                    Ok thank you           02:09 PM, 04th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3183129