Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 18:53:46 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Please do something about the refund. <br><br><br><br>
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<div>On Sunday, October 3, 2021, 2:01 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv2239705759"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Timie,</div>
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<span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)' dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'>We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'>Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'>Your friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;color:rgb(51, 51, 51)' dir="ltr">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3148053