Subject: Ticket Assigned - Conversation with norah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 15:23:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with norah norah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  norah Bot:  Hi Norah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6356055540 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559223553            07:15 PM, 03rd Oct                   mayar                   Hi Norah,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:16 PM, 03rd Oct                     norah                    hi           07:16 PM, 03rd Oct                     norah                    my package is taking way too long           07:16 PM, 03rd Oct                     norah                    and I haven’t gotten an update other than “Processing”           07:17 PM, 03rd Oct                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966559223553)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:17 PM, 03rd Oct                     norah                    can you give me the exact update or at least expedite the delivery?           07:17 PM, 03rd Oct                     norah                    no delivery attempt was made!           07:18 PM, 03rd Oct                     norah                    and no one contacted me!!           07:18 PM, 03rd Oct                   mayar                   The states of your order is not delivered           07:19 PM, 03rd Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:19 PM, 03rd Oct                   mayar                   Is there anything else i can help you with?            07:19 PM, 03rd Oct                     norah                    and where is it exactly?           07:19 PM, 03rd Oct                   mayar                   It is with the shipping company           07:20 PM, 03rd Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:20 PM, 03rd Oct                     norah                    ok, Thank you Mayar.           07:21 PM, 03rd Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:22 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3180138