Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 14:29:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation asmaa                    Bot:  Hi again! Bot:  Please enter your name Customer:  asmaa Bot:  Hi Asmaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8294165621 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:08 PM, 03rd Oct                     asmaa                    Where is my order           06:09 PM, 03rd Oct                     asmaa                    ?           06:10 PM, 03rd Oct                     asmaa                    Hey           06:13 PM, 03rd Oct                   mayar                   Hi Asmaa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:21 PM, 03rd Oct                     asmaa                    Hi           06:21 PM, 03rd Oct                     asmaa                    I placed my order 7 September and there is items didn’t arrived yet!           06:22 PM, 03rd Oct                     asmaa                    8294165621           06:22 PM, 03rd Oct                     asmaa                    It shows that order processing           06:23 PM, 03rd Oct                     asmaa                    It’s almost a month!           06:23 PM, 03rd Oct                     asmaa                    2 tables are missing           06:24 PM, 03rd Oct                     asmaa                    No one contact me for delivery           06:26 PM, 03rd Oct                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:27 PM, 03rd Oct                   mayar                   Is there anything else i can help you with?            06:27 PM, 03rd Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3179855