Subject: Ticket Assigned - Conversation with maricel par
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 12:08:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maricel par maricel par                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maricel par Bot:  Hi Maricel Par ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544460450            03:54 PM, 03rd Oct                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:55 PM, 03rd Oct                     maricel par                    I received my order last night and everything is in package i mean in plastic bag except the perfume which i paid more than 200           03:56 PM, 03rd Oct                     maricel par                    I want to return it, it doesnt look original           03:56 PM, 03rd Oct                     maricel par                             03:57 PM, 03rd Oct                     maricel par                    How can i return and refund my money           03:57 PM, 03rd Oct                     maricel par                    Its not even in the plastic which i usually bought in the shop           03:58 PM, 03rd Oct                     maricel par                    But this one i am so disappointed           03:58 PM, 03rd Oct                   mayar                   Could you please share your order number so that I can assist you further?           04:00 PM, 03rd Oct                     maricel par                    order number 9505917175           04:00 PM, 03rd Oct                     maricel par                    I know this is not original, my first time to bought perfume in centerpoint application           04:01 PM, 03rd Oct                     maricel par                    Im           04:01 PM, 03rd Oct                   mayar                   Share name of the item please           04:02 PM, 03rd Oct                     maricel par                    Always buying items in centerpoint app but first time to try perfume but sooo disappointed, not it packaging, box is a bit open not properly sealed everything           04:02 PM, 03rd Oct                     maricel par                             04:02 PM, 03rd Oct                     maricel par                             04:03 PM, 03rd Oct                     maricel par                    This is what it looks like           04:03 PM, 03rd Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:06 PM, 03rd Oct                   mayar                   A return request has been created           04:06 PM, 03rd Oct                   mayar                   Our team will collect it whiten 2-5 days           04:06 PM, 03rd Oct                     maricel par                    This perfume i bought is for gift, not for personal used. So i cannot give this as a gift, so embarassing to give this kind of item           04:06 PM, 03rd Oct                   mayar                   Is there anything else i can help you with?            04:06 PM, 03rd Oct                     maricel par                    Please, i want to return and refund this perfume           04:07 PM, 03rd Oct                     maricel par                    Thats all           04:07 PM, 03rd Oct                     maricel par                    Thank you           04:07 PM, 03rd Oct                   mayar                   A return request has been created Our team will collect it whiten 2-5 days           04:07 PM, 03rd Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 03rd Oct                     maricel par                    I will wait for your team           04:07 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3179012