Subject: Ticket Assigned - Conversation with shennara jayaweera
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 12:01:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shennara jayaweera shennara jayaweera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shennara jayaweera Bot:  Hi Shennara Jayaweera ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097433110628            03:43 PM, 03rd Oct                   mayar                   Hi Shennara Jayaweera  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:44 PM, 03rd Oct                     shennara jayaweera                    Hi           03:44 PM, 03rd Oct                     shennara jayaweera                    I just received my online order           03:44 PM, 03rd Oct                     shennara jayaweera                    But half the items are missing in the order           03:45 PM, 03rd Oct                     shennara jayaweera                    I ordered a denim dungaree for my son that comes with a T shirt           03:45 PM, 03rd Oct                     shennara jayaweera                    I received only a damaged dungaree           03:45 PM, 03rd Oct                     shennara jayaweera                    Without a T shirt           03:46 PM, 03rd Oct                     shennara jayaweera                    I also ordered a Batman set(shorts & T shirt) but I’ve only received a different T shirt           03:46 PM, 03rd Oct                     shennara jayaweera                    I need an immediate refund please           03:47 PM, 03rd Oct                     shennara jayaweera                    I’ve been charged 60 Riyals for nothing that I wanted           03:48 PM, 03rd Oct                   mayar                   We sincerely apologize for any inconvenience caused,           03:50 PM, 03rd Oct                   mayar                   We request to to return the item           03:51 PM, 03rd Oct                   mayar                   We can create a return request for you           03:51 PM, 03rd Oct                     shennara jayaweera                             03:51 PM, 03rd Oct                     shennara jayaweera                             03:52 PM, 03rd Oct                   mayar                   Do you want to return the 2 items?           03:56 PM, 03rd Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:57 PM, 03rd Oct                     shennara jayaweera                    Yes           03:58 PM, 03rd Oct                     shennara jayaweera                    I want to return these           03:58 PM, 03rd Oct                   mayar                   A return request has benn created for you           03:58 PM, 03rd Oct                     shennara jayaweera                    How come I was charged 60 for half the items? It’s absurd           03:59 PM, 03rd Oct                   mayar                   our team will contact you whiten 2-5  days to collect the items           03:59 PM, 03rd Oct                     shennara jayaweera                    Thank you           03:59 PM, 03rd Oct                   mayar                   Then the amount will be refunded to you           03:59 PM, 03rd Oct                   mayar                   Is there anything else i can help you with?            03:59 PM, 03rd Oct                     shennara jayaweera                    No thank you           04:00 PM, 03rd Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3178965