Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 11:48:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ghaida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghaida Bot:  Hi Ghaida ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6357081060 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0594067645            03:40 PM, 03rd Oct                     ghaida                    السلام عليكم، استلمت طلبي اليوم وواحد من الارواج كان مفتوح! ليس جديد           03:40 PM, 03rd Oct                   mayar                   Hi Ghaida,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:41 PM, 03rd Oct                     ghaida                             03:41 PM, 03rd Oct                     ghaida                    ؟           03:42 PM, 03rd Oct                   mayar                   رجاء إرسال إسم المنتج و صورة من المنتج التالف فقط           03:44 PM, 03rd Oct                     ghaida                             03:45 PM, 03rd Oct                     ghaida                    Flormar silk matt           03:45 PM, 03rd Oct                   mayar                    نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.            03:46 PM, 03rd Oct                   mayar                   هل لديك أي إستفسار أخر؟           03:46 PM, 03rd Oct                     ghaida                    التواصل على رقم الجوال من فضلك           03:46 PM, 03rd Oct                     ghaida                    شكرا           03:46 PM, 03rd Oct                   mayar                   كان من دواعي سروري مساعدتكم.            03:47 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3178873