Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 02 Oct 2021 16:00:25 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="direction: ltr">This is not even a valid email i asked to transfer the amount to my account under my phone number 0097339744778 , the dame phone number. For all my orders as i dont have any access to the email you mentioned and this is the third time we are discussing the same , last time you confirmed transferring it to my account [email-masked] as it is my only account i use and you can refer to my mobile number which i used to place both pervious order , you are making it very difficult and your not handling it in a professional way , you are giving me hard time for a small amount of money and this us really a shame for a company in your size, maybe a post in social  media will make  your it team work on the issue and make them take it seriously, the request  is very simple and can be done by one click but you choses to make life difficult to your customer. </div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Oct 2021, at 4:40 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Narjes,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for sharing the requested image with us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that due to security feature on Apple devices, the email is hidden and the order was placed with the email id [email-masked]' and hence the refund is processed to this mail id.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would request you to please log in using the same mail id '<a href="mailto:[email-masked]" rel="noreferrer" style='box-sizing: border-box;  color: rgb(44, 92, 197); text-decoration: none; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px' target="_blank">[email-masked]</a>' and you will be able to see your My Credits there.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3106153