Subject: Ticket Assigned - Conversation with michele
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 30 Sep 2021 15:17:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michele michele                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michele Bot:  Hi Michele ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8105439753 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550710703            07:07 PM, 30th Sep                   mayar                   Hi Michele,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:08 PM, 30th Sep                     michele                    Hi Mayar. I was hoping you could help me           07:09 PM, 30th Sep                     michele                    I got a message in the morning saying that the delivery was on its way.. but ive still not received it..           07:09 PM, 30th Sep                     michele                    I want to step out but am worried I'll miss the delivery           07:10 PM, 30th Sep                     michele                    Is it possible to have the drivers no so i can contact him for a tentative delicery time please           07:10 PM, 30th Sep                   mayar                   It is on its way           07:10 PM, 30th Sep                   mayar                   Our team will contact you on +96550710703 before delivering it           07:11 PM, 30th Sep                   mayar                   Is there anything else i can help you with?            07:11 PM, 30th Sep                     michele                    Yes, I received a msg around 11am today and hence have not stepped out yet..           07:11 PM, 30th Sep                     michele                    Is it possible to get the drivers no please.. or someone who can connect me to the delivery team?           07:12 PM, 30th Sep                   mayar                   For sorry we do not have these details           07:14 PM, 30th Sep                   mayar                   We can provide you them with your number           07:14 PM, 30th Sep                   mayar                   Is there anything else i can help you with?            07:14 PM, 30th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:17 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3168510