Subject: Ticket Assigned - Conversation with abdullah anwar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Sep 2021 14:49:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah anwar abdullah anwar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdullah anwar Bot:  Hi Abdullah Anwar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966500759775            06:40 PM, 30th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:42 PM, 30th Sep                     abdullah anwar                    Hello mayar           06:42 PM, 30th Sep                     abdullah anwar                    I wanted to inform you about my return that i submitted 5 days ago           06:43 PM, 30th Sep                     abdullah anwar                    And i still haven't recieved the credit           06:43 PM, 30th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:43 PM, 30th Sep                     abdullah anwar                    Okay           06:43 PM, 30th Sep                     abdullah anwar                    6352779297           06:44 PM, 30th Sep                   mayar                   Thank you for providing us with this details            06:44 PM, 30th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           06:44 PM, 30th Sep                     abdullah anwar                    Sure           06:44 PM, 30th Sep                   mayar                   We would like to inform you that your product  reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:45 PM, 30th Sep                   mayar                   Is there anything else i can help you with?            06:45 PM, 30th Sep                     abdullah anwar                    It is taking so long           06:46 PM, 30th Sep                     abdullah anwar                    Please look into it for me           06:46 PM, 30th Sep                   mayar                   It was collected on 26/9/2021           06:47 PM, 30th Sep                   mayar                   Is there anything else i can help you with?           06:47 PM, 30th Sep                     abdullah anwar                    Nothing else :)           06:48 PM, 30th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3168365