Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Sep 2021 09:21:50 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">I need someone to collect the returned items today and refund me or I will escilate to DED<div><div>
<br><div title="hw_signature">Sent from my Huawei phone</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Thu, Sep 30, 2021, 1:03 PM<br>To: [email-masked]<br>Subject: Re: [#3162817] - need escalation<br>
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<div dir="ltr"><div>Hi yara,<br><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )" dir="ltr">​​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )"> </span></div>
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<div><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">The </span><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">S</span><span style="font-size:10.5pt;font-family:'segoe ui' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 51 , 51 , 51 )">upport Team</span>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">3162817:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162817