Subject: Ticket Assigned - Conversation with haya
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 15:30:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haya haya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haya Bot:  Hi Haya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9505483749 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508253227            07:18 PM, 29th Sep                   mayar                   Hi Haya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:18 PM, 29th Sep                     haya                    Hi           07:19 PM, 29th Sep                     haya                    I wanted to check on an order I placed couple of minutes back           07:19 PM, 29th Sep                     haya                    I can see 2 different order numbers with a different status for each           07:20 PM, 29th Sep                     haya                    Can you please look into it and assist?           07:20 PM, 29th Sep                   mayar                   It was placed successfully           07:22 PM, 29th Sep                   mayar                   How may i help you ?           07:22 PM, 29th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:24 PM, 29th Sep                     haya                    Yes           07:25 PM, 29th Sep                     haya                    Both orders?           07:26 PM, 29th Sep                     haya                    I am here           07:26 PM, 29th Sep                     haya                    It is showing 2 orders           07:26 PM, 29th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9505483741) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9505483749).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            07:28 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            07:28 PM, 29th Sep                     haya                    Ok grear           07:29 PM, 29th Sep                     haya                    Great**           07:29 PM, 29th Sep                     haya                    Thanks a lot for your assistance           07:29 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 29th Sep                     haya                    That's all           07:29 PM, 29th Sep                     haya                    You too as well           07:29 PM, 29th Sep                     haya                    Thanks           07:29 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3163702