Subject: Ticket Assigned - Conversation with najwa
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 15:13:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najwa najwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najwa Bot:  Hi Najwa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507747648            07:00 PM, 29th Sep                   mayar                   Hi Najwa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:00 PM, 29th Sep                     najwa                    I purchased 1 order and cancelled           07:00 PM, 29th Sep                     najwa                    But i didnt receive my shukran credit           07:01 PM, 29th Sep                     najwa                    Why           07:01 PM, 29th Sep                   mayar                   Could you please share your order number so that I can assist you further?           07:04 PM, 29th Sep                     najwa                    U people want me wait 10 hours           07:04 PM, 29th Sep                     najwa                    Than u will reply           07:04 PM, 29th Sep                     najwa                             07:05 PM, 29th Sep                   mayar                   Thank you for providing us with this details            07:09 PM, 29th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           07:09 PM, 29th Sep                   mayar                   The 162317986 - - KENDALL & KYLIE Crossbody Bag  in your order ID9504897475went out of stock, so we've           07:10 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            07:11 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:13 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3163600