Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 14:43:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation lian                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lian Bot:  Hi Lian ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8104498757 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8104498757 Bot:  Please wait while we transfer you to an agent Agent:  Hi Lian ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  dear, i ordered few days back and i havent recieved my order Customer:  i called several time Customer:  very bad delivery process Customer:  8104498757 order number Agent:  We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (96599719163) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. Customer:  so when will they deliver it Agent:  Yes Agent:  Is this your right number (96599719163) ​ ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  customer service Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please wait while we transfer you to an agent            06:31 PM, 29th Sep                     lian                    Please wait while we transfer you to an agent           06:31 PM, 29th Sep                   mayar                   Hi Lian,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:32 PM, 29th Sep                     lian                    when will they deliver my order           06:32 PM, 29th Sep                     lian                    ??           06:32 PM, 29th Sep                     lian                    8104498757           06:33 PM, 29th Sep                     lian                    hello           06:34 PM, 29th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96599719163)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:34 PM, 29th Sep                     lian                    when is the delivery day           06:35 PM, 29th Sep                     lian                    ????           06:35 PM, 29th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception. ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96599719163) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:35 PM, 29th Sep                     lian                    very bad service           06:35 PM, 29th Sep                     lian                    when will the order come?           06:35 PM, 29th Sep                   mayar                   Our team tried to deliver it           06:36 PM, 29th Sep                     lian                    it’s toooo lateee           06:36 PM, 29th Sep                     lian                    i order 5 days ago           06:36 PM, 29th Sep                   mayar                   Can we confirm your number to deliver it           06:36 PM, 29th Sep                     lian                    i ordered           06:36 PM, 29th Sep                     lian                    99719163           06:36 PM, 29th Sep                   mayar                   is This your right number (+96599719163)           06:36 PM, 29th Sep                     lian                    yessssss           06:36 PM, 29th Sep                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            06:37 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            06:37 PM, 29th Sep                     lian                    yes to deliver my order           06:37 PM, 29th Sep                     lian                    bad service           06:38 PM, 29th Sep                     lian                    bad delivery process           06:38 PM, 29th Sep                   mayar                   We will contact our team then you will be contacted on your mail           06:38 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            06:39 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3163418