Subject: Ticket Assigned - Conversation with salini
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 14:16:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salini salini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salini Bot:  Hi Salini ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9505475758 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558219005            06:04 PM, 29th Sep                     salini                    Hi           06:06 PM, 29th Sep                   mayar                   Hi Salini,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:08 PM, 29th Sep                     salini                    Hi           06:08 PM, 29th Sep                     salini                    Wat is the status of my order           06:08 PM, 29th Sep                     salini                    I just got a message from Centrepoint that my order is canceled           06:08 PM, 29th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9505475758) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9505475800).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            06:11 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            06:11 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:16 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3163257