Subject: Ticket Assigned - Conversation with kanwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 12:49:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kanwa kanwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kanwa Bot:  Hi Kanwa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506813425            04:28 PM, 29th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:28 PM, 29th Sep                     kanwa                    Hi           04:28 PM, 29th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:28 PM, 29th Sep                     kanwa                    I ordered from centrepoint and the paid cash on delivery           04:29 PM, 29th Sep                     kanwa                    Unfortunately i had to return 2 items from that order           04:29 PM, 29th Sep                     kanwa                    Upon return, they have credited the amount to my account           04:29 PM, 29th Sep                     kanwa                    I would like to have cash back           04:29 PM, 29th Sep                   mayar                   Could you please share your order number so that I can assist you further?           04:30 PM, 29th Sep                     kanwa                    Yes           04:30 PM, 29th Sep                     kanwa                    9502501837           04:31 PM, 29th Sep                   mayar                   Thank you for providing us with this details  Could you please allow me 2 minutes to check your order details?           04:32 PM, 29th Sep                     kanwa                    Yes sure           04:32 PM, 29th Sep                   mayar                   For sorry if you paid cash the amount can not be transferred to your account           04:35 PM, 29th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           04:35 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            04:35 PM, 29th Sep                     kanwa                    You can transfer to my account           04:35 PM, 29th Sep                     kanwa                    Your policies have chabv           04:36 PM, 29th Sep                     kanwa                    Changed, before if we paid, we will always veg           04:36 PM, 29th Sep                     kanwa                    Get cash back           04:36 PM, 29th Sep                     kanwa                    But now u r transferring it to the app           04:37 PM, 29th Sep                   mayar                   The amount can be refunded cash in the store only           04:41 PM, 29th Sep                   mayar                   Otherwise the amount will be transferred to the credit           04:42 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            04:43 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162768