Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 12:42:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation shahzad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahzad Bot:  Hi Shahzad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9503991565 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0511230165            04:31 PM, 29th Sep                   mayar                   Hi Shahzad ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:32 PM, 29th Sep                     shahzad                    I have made an order on 23rd and its still showing status processing           04:32 PM, 29th Sep                     shahzad                    Order no 9503991565           04:33 PM, 29th Sep                     shahzad                    ??           04:35 PM, 29th Sep                     shahzad                    /startOver           04:37 PM, 29th Sep                     shahzad                    /startOver           04:38 PM, 29th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:38 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            04:38 PM, 29th Sep                     shahzad                    No           04:39 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:42 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162748