Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 11:24:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation budoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  budoor Bot:  Hi Budoor ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 29th Sep                   mayar                   Hi Budoor ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:13 PM, 29th Sep                     budoor                    hello mayar           03:13 PM, 29th Sep                     budoor                    i wanted to know if tabby can be used for in store purchase           03:13 PM, 29th Sep                     budoor                    or is it just online?           03:14 PM, 29th Sep                     budoor                    tabby payment method           03:14 PM, 29th Sep                     budoor                    ?           03:16 PM, 29th Sep                   mayar                   Do you mean click and collect orders           03:16 PM, 29th Sep                   mayar                   or offline orders from the store           03:16 PM, 29th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 29th Sep                     budoor                    yes           03:18 PM, 29th Sep                     budoor                    i mean tabby split in 4 payment method           03:18 PM, 29th Sep                     budoor                    can tabby payment be used for in store purchases           03:19 PM, 29th Sep                     budoor                    https://tabby.ai/merchant/lifestyle           03:19 PM, 29th Sep                     budoor                    this           03:19 PM, 29th Sep                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            03:20 PM, 29th Sep                     budoor                    ok           03:20 PM, 29th Sep                   mayar                   Kindly  allow us some time to check with our team           03:20 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            03:20 PM, 29th Sep                     budoor                    alright could you kindly get back to me via email           03:20 PM, 29th Sep                     budoor                    [email-masked]           03:21 PM, 29th Sep                   mayar                   Yes sure           03:21 PM, 29th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:21 PM, 29th Sep                   mayar                   Is there anything else i can help you with?            03:21 PM, 29th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3162320