Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 12:44:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9505078902 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:31 PM, 28th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:31 PM, 28th Sep                     hi                    Hi           04:31 PM, 28th Sep                     hi                    Please I have order to deliver, now the courier call and he said the  location in al ain but this was my old location now I’m in dubai           04:32 PM, 28th Sep                     hi                    So I want to update the address because he said I should make new order but I’m already paid for the first           04:33 PM, 28th Sep                     hi                    I want deliver it in Dubai           04:33 PM, 28th Sep                     hi                    ??           04:35 PM, 28th Sep                     hi                    Hi           04:36 PM, 28th Sep                     hi                    /startOver           04:39 PM, 28th Sep                   mayar                   We see that you want us to change  your order address .  ​ Unfortunately, we won't be able to change  your order address at the moment as your order is in transit and is with the courier now. However, we would  like to tell you we can just update your contacts details to the courier   Also if you receive a call from the courier agent, we request you to inform him to change the  delivery address within the allowable area .           04:39 PM, 28th Sep                   mayar                   Is there any things else i can assist you with today           04:40 PM, 28th Sep                     hi                    So I can’t change the delivery location ? The order will canceled ?           04:41 PM, 28th Sep                   mayar                   Yes we are not able to change your address at this moment           04:42 PM, 28th Sep                   mayar                   Is there any things else i can assist you with today           04:42 PM, 28th Sep                     hi                    Thank you           04:43 PM, 28th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3157995