Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 12:24:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8308799845 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8104890721 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:10 PM, 28th Sep                     hii                    I buy 5shoes           04:11 PM, 28th Sep                     hii                             04:11 PM, 28th Sep                     hii                    One of them is burned or i dont know           04:12 PM, 28th Sep                     hii                    I want to change it can i           04:14 PM, 28th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:14 PM, 28th Sep                     hii                    Cuz i want it           04:14 PM, 28th Sep                     hii                    Hii           04:14 PM, 28th Sep                     hii                    Mayar i buy 5shoes           04:17 PM, 28th Sep                   mayar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             04:17 PM, 28th Sep                   mayar                   Is there any things else i can assist you with today           04:22 PM, 28th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3157877