Subject: Ticket Assigned - c&c
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 09:37:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  c&c syed shamsi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed shamsi Bot:  Hi Syed Shamsi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9505105953 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556343146            01:22 PM, 28th Sep                     syed shamsi                    ok           01:23 PM, 28th Sep                   mayar                   Hi Syed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:23 PM, 28th Sep                     syed shamsi                    hi i need to check my order status           01:24 PM, 28th Sep                     syed shamsi                    9505105953           01:24 PM, 28th Sep                     syed shamsi                    as i am travelling           01:24 PM, 28th Sep                     syed shamsi                    so i need maximum by tomorow           01:24 PM, 28th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           01:25 PM, 28th Sep                     syed shamsi                    sure           01:25 PM, 28th Sep                   mayar                   We see that you have placed your order on Sep 28, 2021. We would like to inform you that click and collect orders are usually delivered to the stores and are ready to pick up within 2-3 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:28 PM, 28th Sep                   mayar                   Is there anything else I can help you with?           01:28 PM, 28th Sep                     syed shamsi                    is it possible i can get max by tomorow           01:28 PM, 28th Sep                     syed shamsi                    ?           01:28 PM, 28th Sep                     syed shamsi                    as i am leaving by thursday           01:28 PM, 28th Sep                     syed shamsi                    if not then i need to cancel the order           01:28 PM, 28th Sep                   mayar                   Rest assured that we will do our best to arrange that for you  on priority we'd appreciate your understanding and cooperation with us           01:29 PM, 28th Sep                   mayar                   Is there anything else I can help you with?           01:30 PM, 28th Sep                     syed shamsi                    pls           01:30 PM, 28th Sep                     syed shamsi                    try for that           01:30 PM, 28th Sep                     syed shamsi                    for cancellation what would happen           01:30 PM, 28th Sep                     syed shamsi                    ?           01:30 PM, 28th Sep                     syed shamsi                    if i cancel           01:30 PM, 28th Sep                   mayar                   As per the status, the order is in transit to the store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           01:32 PM, 28th Sep                     syed shamsi                    while buying y did the website said get it by omorow           01:32 PM, 28th Sep                   mayar                   We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you but please note the store pick-up time frame will depend on the store as this is a click and collect order.           01:33 PM, 28th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:36 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3156919