Subject: Ticket Assigned - Conversation with alaa abdelwahab mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Sep 2021 14:30:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa abdelwahab mohamed alaa abdelwahab mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa abdelwahab mohamed Bot:  Hi Alaa Abdelwahab Mohamed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on you
 r payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339439165            06:11 PM, 27th Sep                   mayar                   Hi Alaa,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:12 PM, 27th Sep                     alaa abdelwahab mohamed                    Good evening           06:12 PM, 27th Sep                     alaa abde
 lwahab mohamed                    I ordered some items           06:12 PM, 27th Sep                     alaa abdelwahab mohamed                    And I received an email from you that my items can't or processing           06:13 PM, 27th Sep                     alaa abdelwahab mohamed                    And I checked my account you didn't transfer my money           06:14 PM, 27th Sep                   mayar                   Could you please provide us with your order number so we can be able to assist you optimally           06:15 PM, 27th Sep                     alaa abdelwahab mohamed                    Sorry, your order number 7305020550 was not processed.           06:15 PM, 27th Sep                     alaa abdelwahab mohamed                    7305020550           06:15 PM, 27th Sep                   mayar                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           06:17 
 PM, 27th Sep                     alaa abdelwahab mohamed                    Ok I'm here take your time           06:17 PM, 27th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7305020550) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7305020568).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           06:18 PM, 27th Sep                     alaa abdelwahab mohamed                   
  So my order has been placed?           06:19 PM, 27th Sep                   mayar                   new order was placed successfully which is: (7305020568).           06:19 PM, 27th Sep                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:20 PM, 27th Sep                     alaa abdelwahab mohamed                    Okay if I need to cancel now and make a new order the palance will return back to my bank account automatic? Or I will wait for like 10 days?           06:21 PM, 27th Sep                     alaa abdelwahab mohamed                    I'm not cancelling now I only checking if I cancelled it now when I will get my money back?           06:21 PM, 27th Sep                   mayar                   Kindly note that the refund will be processed from our end immediately it will take to 7-14 days to appear in your account as your concerned bank processed 
           06:24 PM, 27th Sep                   mayar                   Is there anything else I can help you with?           06:25 PM, 27th Sep                     alaa abdelwahab mohamed                    Ok thanks , but another thing I didn't receive a new email by the order number is it okay? And how much time it will take to get my order           06:26 PM, 27th Sep                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:28 PM, 27th Sep                     alaa abdelwahab mohamed                    Thanks           06:29 PM, 27th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:29 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3153735