Subject: Ticket Assigned - on validation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Sep 2021 12:45:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation lekshmi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lekshmi Bot:  Hi Lekshmi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8104993790 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560480773            04:21 PM, 27th Sep                     lekshmi                    ok     
       04:21 PM, 27th Sep                     lekshmi                    hlo           04:25 PM, 27th Sep                   mayar                   Hi Lekshmi,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:25 PM, 27th Sep                     lekshmi                    Hi mayar           04:26 PM, 27th Sep                     lekshmi                    The cash has been deducted from my account.           04:26 PM, 27th Sep                     lekshmi                    but the order got cancelled           04:26 PM, 27th Sep                     lekshmi                    i can share the screenshot of the bank           04:26 PM, 27th Sep                     lekshmi                    i received a mail and message saying that the cash has not been deducted from the bank.           04:27 PM, 27th Sep                     lekshmi                    but it has already been deducted           04:27 PM, 27th Sep                     leks
 hmi                             04:28 PM, 27th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           04:28 PM, 27th Sep                     lekshmi                    ok           04:29 PM, 27th Sep                     lekshmi                    sure           04:29 PM, 27th Sep                   mayar                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,           04:31 PM, 27th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 27th Sep                     lekshmi                    yes           04:33 PM, 27th Sep                     lekshmi                    8104993790           04:33 PM, 27th Sep                     lekshmi                    this is my order number.           04:34 PM, 27th Sep                   mayar                   Could you please
  allow me 2 minutes to check your order details?           04:35 PM, 27th Sep                     lekshmi                    ok           04:35 PM, 27th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8104993790) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8104993826).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:36 PM, 27th Sep                     lekshmi                    so the order has been places again?           04:37 PM, 27th Sep                     lekshmi                    hel
 lo           04:40 PM, 27th Sep                   mayar                   new order was placed successfully which is: (8104993826).           04:43 PM, 27th Sep                     lekshmi                    okay i have not receievd any mails or messages with this order number.           04:43 PM, 27th Sep                     lekshmi                    Could you please assist me with that as well.           04:43 PM, 27th Sep                   mayar                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:43 PM, 27th Sep                     lekshmi                    okay if not i will be contacting you again.           04:44 PM, 27th Sep                     lekshmi                    Thank you for your support           04:44 PM, 27th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:44 PM, 2
 7th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3153205