Subject: New Reply Received - esclation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Sep 2021 07:51:17 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  esclation  Ticket comment <div>Dear </div>
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<div>There was call from them and NO attempt was made for the collection. There is some one home ALL the time. </div>
<div>No one has contacted me yet. It’s been over a week and I don’t want to miss the deadline for return. </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27 Sep 2021, at 10:14, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi shafaq,</div>
<div style="box-sizing: border-box; word-break: break-word; margin-bottom: 0.0001pt">
<span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px"><br style="box-sizing: border-box"></span><div><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px">Thank you for getting in touch with us.</span></div>
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<div><span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception. </span></div>
<div><br style="box-sizing: border-box"></div>
<div><span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971528616526)</span></div>
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<div><span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days. </span></div>
<div><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 14px"> </span></div>
<div><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
<div><br style="box-sizing: border-box"></div>
<div><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3148440