Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 15:55:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9502347857 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544272555            07:44 PM, 26th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:45 PM, 26th Sep                   mayar                   We would like to inform you that we have processed the refund of amount (AED 693.00  ) on (18/09/21  ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:47 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            07:47 PM, 26th Sep                     hello                    Hey           07:47 PM, 26th Sep                     hello                    I bough Wrong sizes of clothes           07:48 PM, 26th Sep                     hello                    I returned them           07:48 PM, 26th Sep                     hello                    But I don’t want to be canceled           07:48 PM, 26th Sep                     hello                    Is it possible to only change sizes           07:49 PM, 26th Sep                     hello                    Not to cancel them           07:49 PM, 26th Sep                   mayar                   We do not have exchange policy the item can only be returned           07:52 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            07:52 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3149509