Subject: Ticket Assigned - Conversation with abdul rauf ansari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 15:50:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul rauf ansari abdul rauf ansari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul rauf ansari Bot:  Hi Abdul Rauf Ansari ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6353919697 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562458917            07:38 PM, 26th Sep                   mayar                   Hi Abdul Rauf Ansari  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:40 PM, 26th Sep                     abdul rauf ansari                    Good evening sir           07:41 PM, 26th Sep                     abdul rauf ansari                    Sir i hv ordered few days ago,           07:41 PM, 26th Sep                     abdul rauf ansari                    Order number 6353919697           07:41 PM, 26th Sep                     abdul rauf ansari                    Cash on delivery           07:42 PM, 26th Sep                     abdul rauf ansari                    But i didn't received yet.           07:42 PM, 26th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966562458917)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           07:43 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            07:43 PM, 26th Sep                     abdul rauf ansari                    When next i will get the product delivered to me?           07:44 PM, 26th Sep                   mayar                   We will  contact our team to deliver it asap           07:46 PM, 26th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:47 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            07:47 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3149487