Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 13:26:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567889933            04:58 PM, 26th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:59 PM, 26th Sep                     hello                    Hello           05:00 PM, 26th Sep                     hello                    So I made an order of jeans but when I tried them they were too big but I still like them but I wanna replace the size with a smaller one how can I do that           05:01 PM, 26th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:02 PM, 26th Sep                     hello                    #9504512976           05:03 PM, 26th Sep                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoin store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:08 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            05:08 PM, 26th Sep                     hello                    Can someone come and pick it up           05:09 PM, 26th Sep                     hello                    Because I can’t leave the ur house           05:09 PM, 26th Sep                   mayar                   share name of the items to create a return request           05:13 PM, 26th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 26th Sep                     hello                    Sustainable solid cropped jeans with pockets and button closure           05:15 PM, 26th Sep                   mayar                   A return request has been created our team will contact you to collect  it asap           05:18 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            05:18 PM, 26th Sep                     hello                    I want to make a new order with the same jeans but a smaller size will the same person coming to retrieve the order I’m returning also deliver my new order           05:19 PM, 26th Sep                     hello                    Or is it a different person           05:20 PM, 26th Sep                   mayar                   Kindly reorder it           05:23 PM, 26th Sep                   mayar                   place a new order           05:24 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            05:24 PM, 26th Sep                     hello                    No thanks           05:24 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3148696