Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 10:03:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0564297070 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9504168756 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564297070            01:53 PM, 26th Sep                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:53 PM, 26th Sep                     hi                    good afternoon i have a problem with my order because i accidentally entered the old mobile number w/c i don’t use anymore           01:54 PM, 26th Sep                     hi                    maybe the delivery man cannot contact me in my mobile number           01:55 PM, 26th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971558890702)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:55 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            01:55 PM, 26th Sep                   mayar                   Is this your right number (+971558890702) ?           01:56 PM, 26th Sep                     hi                    This is my new mobile number 0564297070           01:56 PM, 26th Sep                     hi                    Just please inform the delivery courier thank you           01:56 PM, 26th Sep                     hi                    No that not my mobile number           01:59 PM, 26th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:59 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            01:59 PM, 26th Sep                     hi                    This is my new mobile number +971564297070           01:59 PM, 26th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:00 PM, 26th Sep                   mayar                   Is there anything else i can help you with?           02:00 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3147631