Subject: Ticket Assigned - Conversation with heba
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 09:52:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba heba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  950375638399990001 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9503756383 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585808011            01:40 PM, 26th Sep                   mayar                   Hi Heba ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:40 PM, 26th Sep                     heba                    i have to collect my order from the mall and until now i didn’t get any message           01:42 PM, 26th Sep                   mayar                   It takes 2-3 working days to be delivered           01:43 PM, 26th Sep                   mayar                   Our team will contact you once it is ready           01:44 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            01:44 PM, 26th Sep                     heba                    it took longer than 2 to 3 days           01:44 PM, 26th Sep                   mayar                   Kindly be noted that our team does not work on Saturdays and Sundays           01:45 PM, 26th Sep                   mayar                   Our team will contact you once it is ready           01:45 PM, 26th Sep                   mayar                   Our team will contact you once it is ready           01:45 PM, 26th Sep                     heba                    i ordered on 22/9           01:46 PM, 26th Sep                     heba                    today its 26 already           01:47 PM, 26th Sep                   mayar                   Kindly be noted that our team does not work on Saturdays and Sundays           01:48 PM, 26th Sep                   mayar                   We will do our best to deliver it asap           01:49 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            01:49 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3147583