Subject: Ticket Assigned - Conversation with gourat
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 08:06:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gourat gourat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gourat Bot:  Hi Gourat ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554317857            11:58 AM, 26th Sep                   mayar                   Hi  Gourat,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:58 AM, 26th Sep                   mayar                   Could you please share your order number so that I can assist you further?           11:59 AM, 26th Sep                     gourat                    My Enquiry is if i can exchange an item that i purchased yesterday in ankther store           11:59 AM, 26th Sep                     gourat                    Give me 5 minutes to go up and get the receipt           11:59 AM, 26th Sep                   mayar                   Did you buy it online ?           12:00 PM, 26th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 26th Sep                     gourat                    No at the store           12:02 PM, 26th Sep                   mayar                   Yes you can exchange it in  any store           12:03 PM, 26th Sep                   mayar                   Is there anything else i can help you with?            12:03 PM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3147090