Subject: Ticket Assigned - Conversation with waseem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Sep 2021 07:55:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waseem waseem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  waseem Bot:  Hi Waseem ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553678344            11:50 AM, 26th Sep                   mayar                   Hi  Waseem,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:51 AM, 26th Sep                   mayar                   Could you please share your order number so that I can assist you further?           11:51 AM, 26th Sep                     waseem                    I have a credit note and I want to use that to purchase online           11:51 AM, 26th Sep                     waseem                    Can I use it           11:51 AM, 26th Sep                     waseem                    Credit note is valid until 24/03/22           11:52 AM, 26th Sep                   mayar                   Did you get it from the store ?           11:52 AM, 26th Sep                     waseem                    Yes           11:53 AM, 26th Sep                   mayar                   For sorry it can not be used online           11:53 AM, 26th Sep                   mayar                   Kindly use it in the store           11:53 AM, 26th Sep                   mayar                   Is there anything else i can help you with?            11:53 AM, 26th Sep                     waseem                    No           11:54 AM, 26th Sep                     waseem                    Thanks           11:54 AM, 26th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 AM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3147043