Subject: Ticket Assigned - Conversation with amenah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 14:54:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amenah amenah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amenah Bot:  Hi Amenah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  00000 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566660201            06:41 PM, 25th Sep                   mayar                   Hi Amenah ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:42 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:42 PM, 25th Sep                     amenah                             06:43 PM, 25th Sep                     amenah                    One moment           06:43 PM, 25th Sep                     amenah                    Order #8103979120           06:43 PM, 25th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           06:45 PM, 25th Sep                     amenah                    Would like to check if there is a replacement?           06:45 PM, 25th Sep                   mayar                   We can create a return request for you           06:45 PM, 25th Sep                     amenah                    With the same item!           06:45 PM, 25th Sep                   mayar                   For sorry we do not have exchange policy           06:46 PM, 25th Sep                     amenah                    I need the bag, so either replaced with one exactly the same model and color           06:46 PM, 25th Sep                     amenah                    Or partial refund for this scratch           06:46 PM, 25th Sep                   mayar                   It can be returned only           06:46 PM, 25th Sep                     amenah                    No partial refund for faulty items?           06:47 PM, 25th Sep                   mayar                   We can create a return request for you then the item can be reordered again           06:48 PM, 25th Sep                     amenah                    Can return it to any store with cash refund?           06:48 PM, 25th Sep                     amenah                    Or how?           06:48 PM, 25th Sep                   mayar                   We will create a return request for you then our team will collect it whiten 2-5 days           06:49 PM, 25th Sep                     amenah                    No wait please           06:49 PM, 25th Sep                     amenah                    Do not do anything now           06:49 PM, 25th Sep                   mayar                   okay           06:50 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            06:50 PM, 25th Sep                     amenah                    I need to get one then see if returned it           06:50 PM, 25th Sep                     amenah                    So keep everything as is           06:50 PM, 25th Sep                   mayar                   No problem           06:51 PM, 25th Sep                   mayar                   You can return it whiten 14 days           06:51 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            06:51 PM, 25th Sep                     amenah                    No thanks           06:51 PM, 25th Sep                     amenah                    Have a good day           06:51 PM, 25th Sep                     amenah                    Bye           06:51 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3144767