Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 14:18:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation shruti  dubey                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shruti  dubey Bot:  Hi Shruti  Dubey ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9503215046 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565738392            06:14 PM, 25th Sep                   mayar                   Hi Shruti Dubey  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:14 PM, 25th Sep                     shruti  dubey                    My order is still pending           06:15 PM, 25th Sep                     shruti  dubey                    For click and collect           06:15 PM, 25th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:15 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            06:15 PM, 25th Sep                     shruti  dubey                    By when m getting it           06:16 PM, 25th Sep                   mayar                   You will be contacted on your mail whiten 24 hours           06:17 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            06:17 PM, 25th Sep                     shruti  dubey                    No           06:17 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3144562