Subject: Ticket Assigned - Conversation with syed ali zohaib shah
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 14:10:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed ali zohaib shah syed ali zohaib shah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed ali zohaib shah Bot:  Hi Syed Ali Zohaib Shah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557192970            05:59 PM, 25th Sep                   mayar                   Hi Syed ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 25th Sep                     syed ali zohaib shah                    Hi I'm trying to return an item from my last order but in the app the order still shows as processing and I can't see the online return option           06:01 PM, 25th Sep                     syed ali zohaib shah                    It's been more than a week and the status of the order has not changed           06:01 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:02 PM, 25th Sep                     syed ali zohaib shah                    9501520878           06:03 PM, 25th Sep                   mayar                   Kindly share item`s name to create a return request for you           06:05 PM, 25th Sep                     syed ali zohaib shah                    Printed formal shirt with long sleeve pocket           06:06 PM, 25th Sep                   mayar                   only 1 item           06:07 PM, 25th Sep                     syed ali zohaib shah                    Correct           06:07 PM, 25th Sep                   mayar                   ?           06:07 PM, 25th Sep                     syed ali zohaib shah                    Yes just 1 item           06:07 PM, 25th Sep                   mayar                   It has been crated           06:08 PM, 25th Sep                   mayar                   Our team will contact you whiten 2-5 days to collect it           06:08 PM, 25th Sep                     syed ali zohaib shah                    Ok so will a courier agent come to my place to collect it?           06:08 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            06:08 PM, 25th Sep                     syed ali zohaib shah                    Ok thanks           06:09 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:09 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3144507