Subject: Ticket Assigned - Conversation with fajer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 14:09:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fajer fajer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fajer Bot:  Hi Fajer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-1
 5 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566996260            06:00 PM, 25th Sep                     fajer                    I need someone to call me           06:00 PM, 25th Sep                   mayar                   Hi Fajer ,Good evening Thank you for contacting us. My name is Mayar ,i will be
  happy to help you.           06:00 PM, 25th Sep                     fajer                    I want someone to call me           06:01 PM, 25th Sep                     fajer                    Regarding my refund since 23/7/2021           06:01 PM, 25th Sep                     fajer                    Of 2 cookie tray           06:01 PM, 25th Sep                     fajer                    Amount 5.600 kd           06:01 PM, 25th Sep                   mayar                   We are from chat team we can not make calls           06:02 PM, 25th Sep                   mayar                   How may i help you ?           06:02 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           06:02 PM, 25th Sep                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:05 PM, 25th Sep                   mayar                   Hi, I'm not getting a resp
 onse from you. Are we still connected?           06:07 PM, 25th Sep                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:09 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3144503