Subject: Ticket Assigned - Conversation with gunjan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 14:01:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gunjan gunjan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gunjan Bot:  Hi Gunjan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566884970            05:48 PM, 25th Sep                   mayar                   Hi Gunjan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:49 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           05:50 PM, 25th Sep                     gunjan                    Hi           05:50 PM, 25th Sep                     gunjan                    9502273276           05:50 PM, 25th Sep                     gunjan                    The return has not been picked up yet           05:51 PM, 25th Sep                     gunjan                    When will someone come for pickup. Its very delayed           05:51 PM, 25th Sep                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971566884970  )  We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.           05:52 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            05:52 PM, 25th Sep                     gunjan                    But i am always home. Noone ever rang a bell to pick up the items           05:53 PM, 25th Sep                   mayar                   Is this your right number           05:53 PM, 25th Sep                   mayar                   +971566884970           05:53 PM, 25th Sep                   mayar                   ?           05:53 PM, 25th Sep                     gunjan                    Yes           05:53 PM, 25th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           05:54 PM, 25th Sep                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:54 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            05:54 PM, 25th Sep                     gunjan                    By when will the items be picked up now. Pls give me a date           05:55 PM, 25th Sep                   mayar                   Our delivery team will contact you please ask them to collect it on a suitable time           05:56 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            05:56 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:00 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3144454