Subject: Ticket Assigned - Conversation with ali mohammed ali
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 11:56:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali mohammed ali ali mohammed ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali mohammed ali Bot:  Hi Ali Mohammed Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9504523092 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557788798            03:49 PM, 25th Sep                   mayar                   Hi Ali ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:49 PM, 25th Sep                     ali mohammed ali                    Hi Mayar           03:49 PM, 25th Sep                     ali mohammed ali                             03:49 PM, 25th Sep                     ali mohammed ali                    I made an order with order number ends 102 and its confirmed           03:50 PM, 25th Sep                     ali mohammed ali                    There are 2 orders that i did not made with the same item           03:51 PM, 25th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9504523092) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9504523102 ).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           03:51 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            03:51 PM, 25th Sep                     ali mohammed ali                    So only The order ends with 102 will be proceed the remaing will cancel right?           03:52 PM, 25th Sep                   mayar                   Yes right           03:53 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            03:53 PM, 25th Sep                     ali mohammed ali                    No you have been helpful . Thank you           03:54 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:55 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143820