Subject: Ticket Assigned - Conversation with khadeeja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 11:29:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadeeja khadeeja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khadeeja Bot:  Hi Khadeeja ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505449363            03:20 PM, 25th Sep                   mayar                   Hi Khadeeja ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:20 PM, 25th Sep                     khadeeja                    I have been trying to buy ‘ DR Organic aloevera creamy face wash’ but cannot buy because we i checkout and pay it says item no available i tried many time before 10 days also           03:21 PM, 25th Sep                     khadeeja                    If its not there they why there is sale now           03:22 PM, 25th Sep                   mayar                   Please enter the e-mail of the product in the store.           03:22 PM, 25th Sep                   mayar                   ​You can enter the e-mail on the product page in the “Notify Me” field in order to be notified when the product is in stock.           03:23 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            03:23 PM, 25th Sep                     khadeeja                    It’s available theree           03:23 PM, 25th Sep                     khadeeja                    It shows its available and also going when only when i checkout then it says to remove from cart           03:24 PM, 25th Sep                     khadeeja                             03:25 PM, 25th Sep                   mayar                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           03:26 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            03:26 PM, 25th Sep                     khadeeja                    No thanks           03:27 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143690