Subject: Ticket Assigned - Conversation with oliver
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 10:11:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with oliver oliver                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  oliver Bot:  Hi Oliver ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589833402            02:00 PM, 25th Sep                   mayar                   Hi Oliver,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:00 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:01 PM, 25th Sep                     oliver                    Hi! I just received my order and the product is the incorrect one           02:02 PM, 25th Sep                   mayar                   We sincerely apologize for any inconvenience caused,           02:03 PM, 25th Sep                   mayar                   Kindly return the item           02:03 PM, 25th Sep                   mayar                   We can create a return request for you           02:03 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:03 PM, 25th Sep                     oliver                    Ok but I would also like the correct product. Is it possible to exchange?           02:03 PM, 25th Sep                     oliver                    9504337081           02:04 PM, 25th Sep                   mayar                   For sorry we do have exchange policy  . It can be returned only           02:04 PM, 25th Sep                     oliver                    Ok           02:04 PM, 25th Sep                   mayar                   Share item`s name please           02:05 PM, 25th Sep                     oliver                    Sleep bag           02:05 PM, 25th Sep                   mayar                   Only 1 item was wrong ?           02:05 PM, 25th Sep                     oliver                    Both           02:05 PM, 25th Sep                     oliver                    2 x sleep bags           02:05 PM, 25th Sep                   mayar                   A return request has been created for you           02:06 PM, 25th Sep                   mayar                   Our team will contact you whiten 2-5 days to collect the items           02:07 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            02:07 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:11 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143305