Subject: Ticket Assigned - Conversation with chrissie
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 09:23:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chrissie chrissie                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chrissie Bot:  Hi Chrissie ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547355502            01:04 PM, 25th Sep                   mayar                   Hi Chrissie,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:05 PM, 25th Sep                     chrissie                    Hi. Good afternoon           01:06 PM, 25th Sep                     chrissie                    I actually just placed an order awhile ago, but it got cancelled and was asking me to pay cash on delivery instead           01:07 PM, 25th Sep                     chrissie                    I paid via Tabby and the amount has already been deducted.           01:07 PM, 25th Sep                     chrissie                    How can I get a refund? Anyway the order is cancelled from Centerpoint’s side           01:07 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           01:08 PM, 25th Sep                     chrissie                    9504477123           01:09 PM, 25th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9504477120) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9504477123).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:13 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            01:13 PM, 25th Sep                     chrissie                    Hello?           01:14 PM, 25th Sep                     chrissie                    Yeah but it sent a msg that it has been cancelled           01:17 PM, 25th Sep                   mayar                   It has been placed with a new order number           01:21 PM, 25th Sep                   mayar                   9504477123           01:21 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            01:21 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143083