Subject: Ticket Assigned - Conversation with nouran
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 09:07:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nouran nouran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nouran Bot:  Hi Nouran ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01006527467            12:39 PM, 25th Sep                   mayar                   Hi Nouran,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:40 PM, 25th Sep                     nouran                    Hi Mayar           12:40 PM, 25th Sep                     nouran                    I'm Nouran from Egypt           12:40 PM, 25th Sep                     nouran                    I have ordered an order and the courier come to receive it but I have travelled and supposed to come next week           12:41 PM, 25th Sep                     nouran                    So Can I receive it next week please?           12:41 PM, 25th Sep                     nouran                    Anyone here           12:43 PM, 25th Sep                   mayar                   Could you please share your order number so that I can assist you further?           12:44 PM, 25th Sep                     nouran                             12:45 PM, 25th Sep                     nouran                    2104089459           12:45 PM, 25th Sep                   mayar                   Thank you for providing us with this details            12:47 PM, 25th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           12:47 PM, 25th Sep                     nouran                    Ok           12:47 PM, 25th Sep                   mayar                   Whenever our delivery team contacts you kindly ask them to deliver your order whenever you wannt           12:55 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            12:55 PM, 25th Sep                     nouran                    Hey           12:57 PM, 25th Sep                     nouran                    Yes they told me they will return my order to max           12:58 PM, 25th Sep                     nouran                    And i wont that           12:59 PM, 25th Sep                   mayar                   Yes it is in our store now           01:00 PM, 25th Sep                     nouran                    Ok how can i receive it next week?           01:01 PM, 25th Sep                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+201006527467)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:01 PM, 25th Sep                     nouran                    They didn't ensure me with anything           01:02 PM, 25th Sep                     nouran                    Anything i'm waiting a call from the courier again and please don't cancel my order because i need it           01:03 PM, 25th Sep                     nouran                    Anyway*           01:03 PM, 25th Sep                   mayar                   Whenever our delivery team contacts you kindly ask them to deliver your order On a suitable time           01:05 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            01:05 PM, 25th Sep                     nouran                    No thank you           01:05 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:07 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143021