Subject: Ticket Assigned - Conversation with samjhana thapa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 09:06:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samjhana thapa samjhana thapa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  826480 this is regarding my order i received a message tht there was a problem with the payment however the amount has already been debited from my bank plz confirm Bot:  Please enter your name Customer:  samjhana thapa Bot:  Hi Samjhana Thapa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  826480 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7304274031 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097366336847            12:56 PM, 25th Sep                   mayar                   Hi Samjhana ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:57 PM, 25th Sep                     samjhana thapa                    I want to check my order7304274031           12:59 PM, 25th Sep                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 7304274031 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:7304274099.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            01:03 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            01:03 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:06 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3143016