Subject: Ticket Assigned - Conversation with sarh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 08:58:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarh sarh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarh Bot:  Hi Sarh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9503983310 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559725560            12:31 PM, 25th Sep                   mayar                   Hi Sarh,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:31 PM, 25th Sep                     sarh                    Hello           12:31 PM, 25th Sep                     sarh                    I have ordered a mattress from your store online and chosen today as delivery day ,where is my item please?           12:32 PM, 25th Sep                     sarh                    I choose morning delivery           12:32 PM, 25th Sep                     sarh                    Your phone lines are not working too!           12:33 PM, 25th Sep                     sarh                    Hello?           12:34 PM, 25th Sep                     sarh                    R u still here?           12:35 PM, 25th Sep                   mayar                   Thank you for providing us with this details            12:36 PM, 25th Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           12:36 PM, 25th Sep                     sarh                    Ok           12:36 PM, 25th Sep                   mayar                   Your order will take around 3-7days to be delivered whenever our team contacts you please ask them to deliver it in the morning time           12:37 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            12:37 PM, 25th Sep                     sarh                    What?           12:37 PM, 25th Sep                     sarh                    No that wasnt what was advertised ,unbeleivable           12:37 PM, 25th Sep                     sarh                    We chosen our delivery date and time ,what is that about?           12:38 PM, 25th Sep                     sarh                    What a horrendous service ,so low           12:39 PM, 25th Sep                     sarh                    Please cancel and refund me now ,horrible           12:39 PM, 25th Sep                     sarh                    Hello!           12:40 PM, 25th Sep                   mayar                   Furniture orders takes more time than the normal orders Our delivery team will contact you then you can choose a suitable time for you Is there anything else i can help you with?           12:43 PM, 25th Sep                     sarh                    Why do you give option to select day and date           12:44 PM, 25th Sep                     sarh                    Anyone in your shop has any commkn sense?? What a joke!! Cancel my order and refund me           12:45 PM, 25th Sep                     sarh                    Yes ,i am telling you to cancel tbe order and issue the refund,didnt you read?           12:46 PM, 25th Sep                     sarh                    What a waste of time ,unhelpful and outrageous ,will mail an official complaint           12:49 PM, 25th Sep                   mayar                   For sorry it can not be canceled now           12:49 PM, 25th Sep                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:50 PM, 25th Sep                   mayar                   Is there anything else i can help you with?            12:56 PM, 25th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:58 PM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3142982