Subject: New Reply Received - Fw: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 13:41:16 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Fw: Your products are on the way  Ticket comment <div class="ydp4a40bfyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div>They showed up one time, with no warning, when we were out. We came home within 5 mins but apparently the man could not wait. After I have waited for a month, still no refund as a result, this is pathetic. </div>
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<div class="ydp4a40bfsignature">Kind regards, <div>Rachel </div>
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<div>On Thursday, 23 September 2021, 16:12:40 GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Rachel,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div dir="ltr">We would request you to ask the courier team for the return receipt once the courier team comes to collect the item from you.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3015045