Subject: Ticket Assigned - Conversation with marzeia
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 10:31:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marzeia marzeia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marzeia Bot:  Hi Marzeia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524120836            02:21 PM, 23rd Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:21 PM, 23rd Sep                   mayar                   Could you please share your order number so that I can assist you further?           02:21 PM, 23rd Sep                     marzeia                    Hi           02:22 PM, 23rd Sep                     marzeia                    9503732403           02:22 PM, 23rd Sep                     marzeia                    It’s           02:22 PM, 23rd Sep                     marzeia                    I’m trying to return an item but it doesn’t show as delivered           02:22 PM, 23rd Sep                   mayar                   Could you please allow me 2 minutes to check your order details?           02:23 PM, 23rd Sep                     marzeia                    Ok           02:23 PM, 23rd Sep                   mayar                   Kindly share name of the item           02:23 PM, 23rd Sep                     marzeia                    One second           02:24 PM, 23rd Sep                     marzeia                    Lee cooper solid denim jeans with button closure           02:25 PM, 23rd Sep                   mayar                   A return request has been created           02:26 PM, 23rd Sep                     marzeia                    Thank you           02:26 PM, 23rd Sep                   mayar                   Our team will contact you whiten 2-5 days to collect the item           02:26 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            02:26 PM, 23rd Sep                     marzeia                    No that’s all           02:30 PM, 23rd Sep                     marzeia                    Thanks           02:30 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136950