Subject: Ticket Assigned - Conversation with kriz lontoc
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 10:01:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kriz lontoc kriz lontoc                    Customer:  that's all. thank you for the quick response Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kriz Lontoc ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 23rd Sep                   mayar                   Hi Kriz  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:55 PM, 23rd Sep                     kriz lontoc                    hi can i get an urgent refund? my exit will be on monday           01:56 PM, 23rd Sep                   mayar                   Could you please share your order number so that I can assist you further?           01:56 PM, 23rd Sep                     kriz lontoc                    4601740373           01:56 PM, 23rd Sep                   mayar                   We would like to inform you that we have processed the refund of amount (QAR234.00) on (9/18/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:57 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            01:57 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136812